Box Office
Opening Hours
Tuesday to Sunday: 5.30pm – 9pm
The Box Office will also open one hour before matinees.
Outside of these times please email the Box Office for any reservations and enquiries.
Contact
You can visit the Box office in person during our opening hours, or alternatively, telephone 01982 552 555.
To speak to a Box Office Assistant, please call during opening hours and wait for the options. Please hold the line to speak to an Assistant.
You can also contact the Box Office via email to boxoffice@wyeside.co.uk.
For further contact information, please visit the Contact Page.
Seating
Seating for cinema is unreserved.
Wheelchair spaces are available in the Castle Cinema, Market Theatre / Cinema and Gallery. For more information, please visit the Access Page.
Payment Methods
We accept all major credit and debit cards, and can take payment over the phone. There is a 50p charge for all credit and debit card bookings.
We also have the facilities for you to book your tickets online.
Conditions
Reserved tickets that have not been paid for 15 minutes before the performance may be released for sale to other customers.
Refunds and exchanges can be made up to five days before the start of a performance. We will issue a credit note for the value of the tickets, minus an administrative fee of £2.
Latecomers to live events may have to wait until a suitable point in the performance before taking up their seat.
Ticket Prices
In the interests of fairness and accessibility, Wyeside endeavours to keep all ticket prices as low as possible.
Cinema Ticket Prices
| Evening Screenings | 2D | 3D |
| Adult | £7 | £9 |
| 12-18 Years and Concessions* | £6 | £8 |
| 11 Years and Under | £5 | £7 |
| Family Tickets** | £20 | £25 |
| Matinee Screenings | 2D | 3D |
| Adult | £6 | £8 |
| 12-18 Years and Concessions* | £5 | £7 |
| 11 Years and Under | £4 | £6 |
| Family Tickets** | £18 | £23 |
*Concessions: Senior Citizens, Students, Disabled Customers, Unemployed
** Family Tickets: 2 Adults & 2 Children (Under 18)
Proof of age/status may be required.
Support workers with proof of status who are accompanying disabled customers are entitled to a free ticket.
‘Advance’ prices for live shows allow all patrons who pay for their tickets before the day of the show to benefit from a concessionary discount of £2.
Group bookings are eligible for one free ticket with every ticket bought. Schools and education groups are also eligible for an additional free ticket for teachers with every ten children.
