Box office
Opening Hours
Tuesday to Sunday: 5.30pm – 9pm
The Box Office will also open for one hour before matinees.
Outside of these times please email the Box Office for any reservations and enquiries.
Contact
You can visit the Box office in person during our opening hours, or alternatively, telephone 01982 552 555.
To speak to a Box Office Assistant, please call during opening hours and wait for the options. Dial 4 to speak to an Assistant.
You can also contact the Box Office via email to boxoffice@wyeside.co.uk.
For further contact information, please visit the Contact Page.
Seating
Seating for cinema is unreserved.
For live events in the Market Theatre, seats are allocated for the Stalls, Rear Stalls and Balcony. Balcony seats are not normally sold until the Stalls are filled. Please note that some events may be in Cabaret format or flat floor, and where a larger stage is used, concert-style seating may be available only from row D back.
Click here for the seating plan of the Market Theatre - please note that this plan is subject to change depending on the particular requirements of the performance/performers.
Wheelchair spaces are available in the Castle Cinema, Market Theatre / Cinema and Gallery. For more information, please visit the Access Page.
Payment Methods
We accept all major credit and debit cards, and can take payment over the phone. Alternatively, you can reserve your tickets by phone or email and arrange to pay later. There is a 50p charge for all credit and debit card bookings.
Conditions
Reserved tickets that have not been paid for 15 minutes before the performance may be released for sale to other customers.
Refunds and exchanges can be made up to five days before the start of a performance. We will issue a credit note for the value of the tickets, minus an administrative fee of £2.
Latecomers to live events may have to wait until a suitable point in the performance before taking up their seat.
Discounts
In the interests of fairness and accessibility, Wyeside endeavours to keep all ticket prices as low as possible.
Cinema tickets are priced at £6.50 (full) or £5.50 (concessions). Concessions are available for 18s & under, for full time students, the over 60s, registered unemployed, disabled patrons and their companions. Proof of age/status may be required.
‘Advance’ prices for live shows allow all patrons who pay for their tickets before the day of the show to benefit from a concessionary discount of £2.
On selected live shows, Wyeside offers a free ‘18s & under’ ticket with every ticket paid for – so look out for the logo! Our ‘live for five’ commitment to young people also ensures that, wherever possible, Wyeside promoted shows will not cost more than £5 for those aged 18 & under.
Support workers with proof of status who are accompanying disabled customers are entitled to a free ticket.
Group bookings are eligible for one free ticket with every ticket bought. Schools and education groups are also eligible for an additional free ticket for teachers with every ten children.
