Terms and Conditions
Wyeside Arts Centre is governed by the following Terms & Conditions. By purchasing tickets, you are accepting these Terms & Conditions and agreeing to be bound by them and to comply with all applicable laws and regulations.
Wyeside Arts Centre Ltd.
Charity Number - 505656
VAT Registration Number – 289064130
Company Registration Number – 1279900
Wyeside Arts Centre
Administration Phone Number: 01982 553668
Administration e-mail: firstname.lastname@example.org
All our online bookings are powered by our partner organisation Ticketsolve
Equal Opportunities and Diversity Policy
Pounds sterling is used for all transactions.
Tickets may be posted to you at an additional cost of £1. This is only available if the performance is more than five days away and to UK postal addresses only. Otherwise tickets may be collected from the box office at any time that the box office is open.
Cancellation, Exchanges & Refunds Policy
Wyeside Arts Centre reserves the right to cancel a production or screening. In this event full refunds will be issued by the finance department as soon as reasonably practicable.
Tickets may be exchanged by the customer up to five days before a performance for a credit note minus a £2 administration fee.
We are required by law to refuse admission to a film performance to anyone who in the opinion of the our staff is below or appears to be below the minimum age limit age required by the relevant classification of the British Board of Film Classification (BBFC) or local authority. Whilst we never like turning customers away or causing any disappointment or embarrassment, our license, and therefore business, does rely on our vigilance and as a prudent cinema operator we may insist on photo ID. ID can be requested at any point as initial checks are not possible when tickets are purchased from our website.
Online Ticket Purchases
All prices set are inclusive of any applicable taxes but exclusive of any booking fee or delivery fee. A fee of £1 per online booking transaction is payable separately in consideration of fees the arts centre incurs for the online ticket system and remote card processing. An additional fee of £1 is payable where customers request tickets to be sent by post.
Card Payments at the Box Office
We accept all major credit and debit cards, both in person and over the phone. This is subject to a 50p charge per booking.
Please note that we do not currently accept American Express.
Wheelchair spaces are available, but limited. Please book in advance.
Latecomers will be admitted only at the discretion of venue staff and at an appropriate point in the performance.
Cameras and Recording Equipment
Cameras or any other recording devices are not permitted. Any attempted use of recording devices will result in immediate removal from the theatre, forfeiture of the device and may subject you to criminal and civil liability.
All mobile phones should be switched off fully before entering the theatre.
Lost or Stolen Property
Wyeside Arts Centre management accepts no responsibility for possessions lost or stolen on the premises.
Wyeside Arts Centre management reserve the right to make changes to these Terms & Conditions at any time without prior notice.