Venue Accessibility

image shows the front of Wyeside building

Access

Our aim at Wyeisde is to be a welcoming venue for everyone, including visitors with disabilities. Ensuring that every visit is an enjoyable experience.

All seats are available to book via our website except wheelchair spaces, if you require a wheelchair space, please call or email our Box Office - 01982 552 555 boxoffice@wyeside.co.uk

Have specific needs? Get in touch and we’ll be happy to help. We’re sometimes limited by our old listed building, but we’ll always make adjustments where possible. The best thing you can do is get in touch before your visit.

We have a lift with access to all floors, disabled toilets, wheelchair spaces in all our auditoriums.

DISABLED PARKING is limited on our forecourt. So please call or email to reserve a space — 01982 552 555 boxoffice@wyeside.co.uk

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Carers

One free carer ticket can be provided for each paying disabled visitor.

Carers must provide assistance to the visitor and proof of entitlement will be required on entry. We currently accept the following:

  • Letter/notice of entitlement for Disability Living Allowance or Personal Independence Payment

  • Letter/notice of entitlement for Employment and Support Allowance

  • Letter/notice of entitlement for Attendance Allowance

  • Freedom pass featuring the ‘D’ logo or Blue parking badge

  • DID card or Access Card

  • Diagnosis or Doctor’s letter

  • Or any International equivalent of the above

If you have any questions regarding proof of entitlement contact our Operations Manager prior to your visit.

Operations Manager: Jennifer Vallely – operations@wyeside.co.uk

In order to collect your free carer ticket on arrival, you will need to present proof of eligibility to a member of staff at the box office.

image shows a man and a woman in an auditorium eating popcorn and smiling

Relaxed Screenings

These screenings are specifically designed for those who would appreciate a less formal cinema environment. Seats are not allocated, although wheelchair users have priority over the front row. Audience members have the freedom to leave their seats and move around. Increased noise levels are allowed, lights are left on low throughout and the film and sound reduced to help avoid anxiety.

The aim is to retain all the magic of the cinema but in a more relaxed environment.

Relaxed screenings are open to everyone but may benefit individuals with neurodivergence — autism spectrum conditions, learning difficulties or sensory and communication difficulties or those who may benefit from a more relaxed environment.

Visual aids are available for these showings.

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Subtitled Screenings

We regularly show subtitled screenings at our cinema. The timing and frequency of these films depends on availability, but we normally aim to hold them on a Tuesday.

A transcription of the audio from a film, displayed at the bottom of the cinema screen, to benefit people who are hard of hearing. Along with the dialogue from the film, the subtitles include non-dialogue audio such as "(sighs)" or "(door creaks)".

Tea & Biscuit Matinee

Monthly matinee screening are open to all (subject to classification) and happen once a month on a Wednesdays at 11am during term time to co-inside with the local bus service. We serve free tea, coffee and biscuits. Enjoy the pleasure of the cinema, with a free complimentary cuppa and biscuit with friends.

All are welcome!

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Audio

AUDIO description for the blind or visually impaired is available for most productions.

We also offer a wireless device for the HEARING/ IMPAIRED which amplifies the audio of all our screenings. This can be worn with or without hearing aids. This provides amplification via headphones on which you can adjust the volume (we provide headphones, but you are welcome to bring your own - 3.5mm jack headset).

For the visually impaired these devices provide audio description (availability dependent on the film company. We advise calling ahead to confirm).

If you feel these screenings may hamper your enjoyment of the film, you may prefer to attend an alternative screening. Please ask a member of staff for more information.

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Assistance Dogs

We welcome all trained guide dogs, assistance dogs, buddy dogs, hearing dogs and medical alert dogs into Wyeside.

We do not allow other dogs or pets to enter the Wyeside.

Smoke machines and occasional strobe lighting effects are used in our events. If your assistance dog is sensitive to smoke machines and/or lighting please discuss this with the staff on duty. If your dog requires a water bowl, please ask a member of staff who will be happy to provide one.

Accessibility FAQs

  • Wyeside has two disabled parking spaces available. Booking in advance is essential.

    Please contact the box office on: 01982 552555 – they will require your name, the performance you are coming to see and your car registration number. Please touch base with staff on arrival who will be able to ensure you park in the appropriate space.

    Please note that staff aren’t always able to take bookings on the day of the performance.

  • While manual and electric wheelchairs are welcome at Wyeside, to the nature of our Grade II listed building and limited spaces, we do encourage advance notice. This enables us to make your visit as enjoyable as possible.

    We also encourage you to arrive in plenty of time to make yourself comfortable in our auditorium before the performance starts.

    Unfortunately, if you arrive after the event has started, we may need to wait until a suitable point in the performance to admit you to limit the disruption to other audience members.

  • You can find our seating plan when you click to book. Alternatively you can view our seating plan.

    If you require a wheelchair space, please phone our Box Office 01982 552 555 and they shall arrange those seats for you.

  • Our accessible toilet is located on the basement level of the building and can be accessed via our lift.

    The toilet has an emergency alarm.